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Keep reading for:
- How we are working to bring you new features faster in the future
- Welcome new producers on the platform
- New software features and fixes implemented over the past month to improve your Open Food Network experience and the experience of your customers
- Support over the Easter holidays
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We’re evolving our code so that we can bring you new features faster in the future
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We've been growing the Open Food Network across the globe, and now we're taking some time to prioritise spring cleaning our code. Doing this work will ensure we're in the best possible position to work with you on new features in the future. We've already started the process, and you may have noticed some improvements already such as increased speed when you are using the back office.
While we're doing this important work please continue to submit questions, feedback and requests for fixes and features to hello@openfoodnetwork.org.au so that we can continue to prioritise future development according to your needs. In the meantime, thank you for your patience!
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New producers on the platform
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A big welcome to all producers and hubs who started using our platform in the last quarter. We have listed below those with publicly visible shops. If you are a hub looking for suppliers, this is a great place to start.
Firefly Bakery, Pappinbarra, NSW
Wolki Farm, Lavington, NSW
Madita's Super Products, Woollahra, NSW
Sohip Organics, Lorne, NSW
Dooraville Organics Moorland, Moorland, NSW
Oracle Herbs, Blackwood, SA
GLO Garlic, Strathbogie, VIC
Le Yum, Foster, VIC
BatchMade, Sorrento, VIC
Wild Banksia Microgreens, Mount Richmond, VIC
Mucko Family Farm, Heathcote, VIC
Thistleberry Farm, Scotsburn, VIC
Secret Picnic, Caveat, VIC
Honey Wholesale, West Perth, WA
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Improving the customer experience
Ordering
It is now possible to add bulk quantities of a variant in the number field between the increase and decrease buttons. For example, a shopper can now add 100 items of one variant with just a few clicks. And thanks to a recent fix it is not possible to add more items than those in stock so if a higher number is entered into the number field, it will default to the amount available in stock.
Managing your shopfront
Navigation
We replaced the static 960px grid with a fluid full-width grid to make navigating your back office easier. For example, now all the columns are displayed in the Bulk Order Management page.
Refunds
We have made it easier for enterprise managers to find out when they need to organise a refund for customers who have paid by Stripe. You will now receive an order cancellation email when an order is cancelled by a customer.
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Support over the Easter holidays
We understand that our customers are often juggling work on their Open Food Network profile in the limited time they have available between the farm/business, family and life - and this can include during the festive season.
We’re trying to balance work with our families, farms and life too! So from Friday, 2 April to Monday, 5 April the Open Food Network team will be taking a break. During this time we will only be responding to urgent enquiries that come through the inbox and we will do our absolute best to make sure someone gets to it sooner than the next business day. Any non-urgent queries will be held until the full team is back in the office on Tuesday 6 April.
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We're always here to help
If you'd like more help with setting up a new feature, or you have a question, you can contact us at hello@openfoodnetwork.org.au
If you think something has broken because of this release, please let us know as soon as possible! We can only investigate the bugs we know about, and the sooner we hear about them the easier it is to pin down their source.
We've also really appreciated those of you who have touched base with us to ask if we can help improve a process or add a feature. We can't always change things immediately, but often we can help! We also use your feedback to prioritise which features get built - if you don't tell us you need it, we don't know to build it!
If you'd like someone else on your team to receive this email, please invite them to subscribe here.
As always, thanks for being part of the Open Food Network community. You're one of 17,000+ people around the world using the Open Food Network and we're so glad you're part of it!
Cheers,
The Open Food Network Australia team
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